How can I contact Customer Service?

The easiest way to reach our Customer Support team is to send an email to support@elginusa.com. We respond to all customer inquiries within 24 hours Monday through Friday.

When is customer support available?

Our Customer Support team is available from 9 am - 5 pm Monday through Friday (CST) excluding holidays.

How do I track my order?

Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you cannot find the email, please check your spam folder. Alternatively, you can track your shipment by logging in to your ElginUSA.com account or by clicking here.

How much is shipping?

We offer free standard shipping on all orders. We also offer Expedited Shipping for an additional charge.

When will my order ship?

Typically, orders placed Monday - Friday will ship within 24 hours (excluding holidays).

When will I receive my order?

Most orders shipping in the U.S. will arrive within 3-4 days. Expedited shipping typically arrives in 2-3 days.

30-Day Money-Back Guarantee

Elgin® offers a hassle-free 30-Day Money-Back Guarantee on all of our products.

How can I get a refund?

If for any reason one of the products doesn't live up to your expectations, just let us know at any time in the first 30 days after your purchase. You can request a refund by submitting this form.

Once we issue a refund, it can take 7-10 days for the refund to appear in your account. The number of days is dependent on your bank or credit card.

Elgin® offers a standard 6 Month Limited Warranty on all of our products. This warranty can be extended an additional 6 months when the product is registered.

I think my product is defective. How can I submit a warranty claim?

At Elgin®, we stand by our products and will gladly repair or replace any product that is defective within the product's warranty period. If your product turns out to have a defect, you may submit a warranty claim here.

Do you offer an extended warranty?

Yes, we do! Simply fill out this form and we will extend our limited warranty for an additional 6 months.

Where can I find Elgin Product User Guides?

You can download a pdf version of the user guide and instructions for our products here:Rebel Bluetooth EarbudsRampage Bluetooth HeadphonesRumble Bluetooth Earbuds Ruckus Discord Bluetooth Earbuds Ruckus Wired Earbuds

Are Ruckus Earplug Earbuds waterproof?

All Ruckus Earplug Earbuds are rated IP65 in accordance with international standard IEC 60529. This means they are completely sealed against dust and protected from low-pressure water from any direction.

How do I pair my Rebel earbuds at the same time?

First, delete any Rebel Bluetooth profiles from your phone and place both earbuds back in the case. The connection between the earbuds can be reset by removing both earbuds from the case and triple pressing the multi-function button on both earbuds within 3 seconds of each other. If you continue to have difficulty connecting both earbuds, please contact support here.

FAST FREE SHIPPING ON ALL ORDERS

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: The easiest way to reach our Customer Support team is to send an email to support@elginusa.com. We respond to all customer inquiries within 24 hours Monday through Friday.
: Our Customer Support team is available from 9 am - 5 pm Monday through Friday (CST) excluding holidays.
: Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you cannot find the email, please check your spam folder. Alternatively, you can track your shipment by logging in to your ElginUSA.com account or by clicking here.
: We offer free standard shipping on all orders. We also offer Expedited Shipping for an additional charge.
: Typically, orders placed Monday - Friday will ship within 24 hours (excluding holidays).
: Most orders shipping in the U.S. will arrive within 3-4 days. Expedited shipping typically arrives in 2-3 days.
: Elgin® offers a hassle-free 30-Day Money-Back Guarantee on all of our products.
: If for any reason one of the products doesn't live up to your expectations, just let us know at any time in the first 30 days after your purchase. You can request a refund by submitting this form.
: Once we issue a refund, it can take 7-10 days for the refund to appear in your account. The number of days is dependent on your bank or credit card.
: Elgin® offers a standard 6 Month Limited Warranty on all of our products. This warranty can be extended an additional 6 months when the product is registered.
: At Elgin®, we stand by our products and will gladly repair or replace any product that is defective within the product's warranty period. If your product turns out to have a defect, you may submit a warranty claim here.
: Yes, we do! Simply fill out this form and we will extend our limited warranty for an additional 6 months.

: You can download a pdf version of the user guide and instructions for our products here:
Rebel Bluetooth Earbuds
Rampage Bluetooth Headphones
Rumble Bluetooth Earbuds
Ruckus Discord Bluetooth Earbuds
Ruckus Wired Earbuds
: All Ruckus Earplug Earbuds are rated IP65 in accordance with international standard IEC 60529. This means they are completely sealed against dust and protected from low-pressure water from any direction.
: First, delete any Rebel Bluetooth profiles from your phone and place both earbuds back in the case.
The connection between the earbuds can be reset by removing both earbuds from the case and triple pressing the multi-function button on both earbuds within 3 seconds of each other.
If you continue to have difficulty connecting both earbuds, please contact support here.

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