It’s been a journey, Murphy’s Law came to cycle! Despite that Elgin’s customer support is excellent when handling unfortunate situations! My first pair’s sound quality impressed me immediately but stopped pairing together and would not pair together. I brought this problem to Elgin and after verifying the product with the support team a resolution set was sent to me. The next set must of gotten damaged in transport and when I discovered this. The Elgin support team facilitated the expedition of the replacement parts first the case and then the right ear bud on discovery that it was also broken. Now about a week or so out after pairing the new set together and using them everyday I can say they sound great and are working well!
