A banner image with the Elgin® Ruckus Earplug Earbuds logo and a construction worker wearing the Ruckus Earplug Earphones.

Customer Support

Our customer support team is ready to help.

The easiest way to reach our Customer Support team is to send an email to support@elginusa.com. We respond to all customer inquiries within 24 hours Monday through Friday. 

Our Customer Support team is available from 9am - 5pm Monday through Friday (CST) excluding holidays.


Once your order has shipped, you will receive a shipping confirmation email with tracking information. If you cannot find the email, please check your spam folder. Alternatively, you can track your shipment by logging in to your ElginUSA.com account or by clicking here.

We offer free standard shipping on all orders. We also offer Expedited Shipping for an additional charge.

Typically, orders placed Monday - Friday will ship within 24 hours (excluding holidays). 

Most orders shipping in the U.S. will arrive within 3-4 days. Expedited shipping typically arrives in 2-3 days.

Returns and exchanges

Elgin® offers a hassle-free 30-Day Money Back Guarantee on all of our products. 

If for any reason one of products doesn't live up to your expectations, just let us know at any time in the first 30 days after your purchase. You can request a refund by submitting this form.

Once we issue a refund, it can take 7-10 days for the refund to appear in your account. The number of days is dependent on your bank or credit card.

Warranty information

Elgin® offers a standard 6 Month Limited Warranty on all of our products. This warranty can be extended an additional 6 months when the product is registered.

At Elgin®, we stand by our products and will gladly repair or replace any product that is defective within the product's warranty period. If your product turns out to have a defect, you may submit a warranty claim here.

Yes we do! Simply fill out this form and we will extend our limited warranty for an additional 6 months.

Product Information

In this section you can find specific information about Elgin® products such as user guides, instructions, etc.

You can download a pdf version of the user guide and instructions for the Ruckus Discord Bluetooth Earbuds here.

All Ruckus Earplug Earbuds are rated IP65 in accordance with international standard IEC 60529. This means they are completely sealed against dust and protected from low pressure water from any direction.